Terms of Service

1. Who we are

Insidoor is operated by [LEGAL ENTITY NAME], a [COMPANY FORM] registered in [COUNTRY] under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS] (“Insidoor”, “we”, “us”). Our VAT number is [VAT NUMBER].

By booking a plan or creating an account you accept these terms. If you are booking on behalf of an organisation, you confirm you are authorised to bind it, and Insidoor Pro contract terms may apply in addition to these.

2. What Insidoor is — and isn't

Insidoor is a platform that matches you with a vetted local (an “Insidoor”) who performs relocation services for you: searching for a home, visiting properties, negotiating and reviewing a lease, and — on the Premium plan — the administrative setup that follows a move.

To be explicit about what we are not:

• We do not list or let property. Insidoor holds no property inventory. Any lease is between you and the landlord or their agent.
• Your Insidoor does not act for a landlord. Insidoors are paid by you, through us, and are not remunerated by any landlord or letting agency for your booking.
• We do not give legal, tax, immigration or financial advice. An Insidoor may review a lease with you and explain local practice; that is not legal advice. Where a decision has legal or tax consequences, take professional advice.
• We do not guarantee an outcome. We guarantee the work described in your plan, delivered to the standard described in these terms — not that any particular property will be secured or any application approved.

3. Your account

You must be at least 18 and able to enter a contract. Keep your credentials confidential and tell us promptly at hello@insidoor.com if you think your account has been accessed by someone else. The information you give us at matching — city, budget, languages, family situation — must be accurate, because it is what we match on.

4. Booking a plan

A booking is made when you select a plan, pay the fee, and we confirm it. Plans, and what each includes, are described on the pricing page, which forms part of these terms:

• Verify — an in-person visit by a local scout to a property you found yourself, with a video walkthrough, area report and scam check.
• Starter — a full home search: shortlist, viewings, negotiation, lease review, handover and keys.
• Premium — Starter plus the post-move setup: bank, SIM, residence registration, utilities, healthcare and school search, and a first-week orientation.

Work that falls outside your plan is not included. Third-party costs — rent, deposits, agency fees charged by a landlord, official filing fees, translation, travel — are yours and are not part of the Insidoor fee.

5. Fees and payment

Fees are fixed by Insidoor and published before you book. They are grouped by city tier so that they stay proportionate to local rents and the work involved. Verify is $49 for a single visit or $99 for a pack of 3, in every city.

We charge no commission on your rent, no percentage of the lease value and no success fee. The full fee is collected at booking and held by us as described in section 6. Fees are stated in US dollars; your payment provider may apply its own conversion or charges. Applicable taxes are added where required.

6. Milestones and release of funds

Insidoor collects your fee at booking and holds it. The Insidoor's share — half of the fee — is released to them only as milestones are completed:

• Viewings delivered — the shortlist has been visited in person and walkthroughs uploaded to your search board.
• Lease signed — negotiation is complete, the lease has been reviewed with you, and handover has taken place.
• Setup complete — the Premium setup items have been completed.

A milestone is released when the work is delivered and you confirm it, or after [N] days from delivery if you have neither confirmed nor raised an issue. If you raise an issue within that window, the funds stay held while we look into it.

7. Cancellation and refunds

You may cancel at any time. Any portion of your fee not yet released against a completed milestone is refunded to you. Work already delivered is not refunded.

If an Insidoor does not deliver, tell us. We will rematch you at no additional cost, or refund the unreleased portion of your fee, at your choice. Where you have a statutory right of withdrawal under [APPLICABLE CONSUMER LAW], nothing in these terms limits it; note that where you ask us to begin work within the withdrawal period, you may owe us for work already performed.

8. Insidoors

Insidoors are independent contractors, not our employees. We vet them before they take work — a minimum of three years living in the city, a verified identity — and we publish their languages, response time and completion record. Ratings run in both directions.

If you are applying to become an Insidoor, see become an Insidoor; a separate Insidoor agreement governs that relationship, including the revenue share, the milestone payout schedule, and your obligation to comply with local licensing rules where your city has them.

9. Acceptable use

You agree not to:

• take an Insidoor you were matched with off the platform in order to avoid fees, for [N] months following your match;
• misrepresent your identity, budget or situation, or ask an Insidoor to do anything unlawful in their city;
• post content to the platform that you do not have the rights to, or that is abusive, discriminatory or false;
• scrape, resell or reverse-engineer the platform or its content.

10. Our responsibility, and its limits

We will provide the service with reasonable care and skill, and we take responsibility for the vetting we say we do. We do not accept responsibility for the acts of landlords, agents or authorities, for a property's condition beyond what an Insidoor reported, or for a decision you take on the basis of an Insidoor's report.

Except for liability that cannot lawfully be excluded — including death or personal injury caused by our negligence, and fraud — our total liability arising from a booking is limited to the fee you paid for it. We are not liable for indirect or consequential loss.

Nothing here affects your non-excludable statutory rights as a consumer under [APPLICABLE CONSUMER LAW].

11. Suspension and termination

We may suspend or close an account that breaches these terms, that puts an Insidoor or client at risk, or where we are required to by law. Where we close your account without cause, we refund any unreleased funds. Sections that by their nature survive termination — fees already owed, liability, governing law — continue to apply.

12. Changes to these terms

We may update these terms. Where a change materially affects you we will give notice by email at least [N] days before it takes effect. The terms that apply to a booking are the ones in force when you made it.

13. Governing law and disputes

These terms are governed by the law of [GOVERNING LAW], and the courts of [JURISDICTION] have exclusive jurisdiction — except that, if you are a consumer, you keep the protection of the mandatory law of your country of residence and may bring proceedings there.

Come to us first: most disputes are resolved faster by email than by anything else. Write to hello@insidoor.com and we will respond within [N] working days. Consumers in the EU may also use the [ODR / ALTERNATIVE DISPUTE RESOLUTION BODY].

14. How to reach us

hello@insidoor.com, or by post at [REGISTERED ADDRESS]. For privacy matters, see our privacy policy.