Terms & Conditions

1. Who we are

Insidoor is operated by ANJMEN Limited, registered in Hong Kong (“Insidoor”, “we”, “us”).

By booking a plan or creating an account you accept these terms. If you are booking on behalf of an organisation, you confirm you are authorised to bind it.

2. What Insidoor is — and isn't

Insidoor is a platform that matches you with a vetted local (an “Insider”) who performs relocation services for you: searching for a home, visiting properties, negotiating and reviewing a lease, and — on the Premium plan — the administrative setup that follows a move.

To be explicit about what we are not:

• We do not list or let property. Insidoor holds no property inventory. Any lease is between you and the landlord or their agent.
• Your Insider does not act for a landlord. Insiders are paid by you, through us, and are not remunerated by any landlord or letting agency for your booking.
• We do not give legal, tax, immigration or financial advice. An Insider may review a lease with you and explain local practice; that is not legal advice. Where a decision has legal or tax consequences, take professional advice.
• We do not guarantee an outcome. We guarantee the work described in your plan, delivered to the standard described in these terms — not that any particular property will be secured or any application approved.

3. Your account

You must be at least 18 and able to enter a contract. Keep your credentials confidential and tell us promptly at hello@hereici.com if you think your account has been accessed by someone else. The information you give us at matching — city, budget, languages, family situation — must be accurate, because it is what we match on.

4. Booking a plan

A booking is made when you select a plan, pay the fee, and we confirm it. Plans, and what each includes, are described on the pricing page, which forms part of these terms:

• Visit — an in-person visit by a local Insider to a property you found yourself, with a video walkthrough, area report and scam check.
• Starter — a full home search: shortlist, viewings, negotiation, lease review, handover and keys.
• Premium — Starter plus the post-move setup: bank, SIM, residence registration, utilities, healthcare and school search, and a first-week orientation.

Work that falls outside your plan is not included. Third-party costs — rent, deposits, agency fees charged by a landlord, official filing fees, translation, travel — are yours and are not part of the Insider fee.

5. Fees and payment

Fees are fixed by Insidoor and published before you book. They are set per city so that they stay proportionate to local rents and the work involved. Visit is €49 for a single visit or €99 for a pack of 3, unless the page for your city shows a different Visit fee.

We charge no commission on your rent, no percentage of the lease value and no success fee. When each part of the fee is due is set out in section 6. Fees are stated in euros; your payment provider may apply its own conversion or charges. Applicable taxes are added where required.

6. When payment is due

Nothing is payable until you have met your Insider and agreed the brief. After that:

• Visit — the full fee is due when you book.
• Starter — 50% of the fee is due when you book, and the remaining 50% on delivery: when the lease is signed and handover has taken place.
• Premium — 50% of the fee is due when you book, and the remaining 50% on delivery: when the Premium setup items have been completed.

The Insider's share — half of the fee — is paid to them on the same schedule: half of it when you make the start payment, and the rest on delivery. If you tell us the work has not been delivered, the second payment is not due while we look into it.

7. Cancellation and refunds

You may cancel at any time. If you cancel before the search or the visit has started, the payment you made at booking is refunded in full. Once the work has started, the start payment is not refunded, and the second payment is no longer due.

If an Insider does not deliver, tell us. We will rematch you at no additional cost, and the second payment is due only once the work is delivered. Where you have a statutory right of withdrawal under Hong Kong law, nothing in these terms limits it; note that where you ask us to begin work within the withdrawal period, you may owe us for work already performed.

8. Insiders

Insiders are independent contractors, not our employees. We vet them before they take work — they genuinely live in the city and hold a verified identity — and we tell you their languages when we introduce you. Ratings run in both directions.

If you are applying to become an Insider, see become an Insider; a separate Insider agreement governs that relationship, including the revenue share, the payout schedule, and your obligation to comply with local licensing rules where your city has them.

9. Acceptable use

You agree not to:

• take an Insider you were matched with off the platform in order to avoid fees, for 12 months following your match;
• misrepresent your identity, budget or situation, or ask an Insider to do anything unlawful in their city;
• post content to the platform that you do not have the rights to, or that is abusive, discriminatory or false;
• scrape, resell or reverse-engineer the platform or its content.

10. Our responsibility, and its limits

We will provide the service with reasonable care and skill, and we take responsibility for the vetting we say we do. We do not accept responsibility for the acts of landlords, agents or authorities, for a property's condition beyond what an Insider reported, or for a decision you take on the basis of an Insider's report.

Except for liability that cannot lawfully be excluded — including death or personal injury caused by our negligence, and fraud — our total liability arising from a booking is limited to the fee you paid for it. We are not liable for indirect or consequential loss.

Nothing here affects your non-excludable statutory rights as a consumer under Hong Kong law.

11. Suspension and termination

We may suspend or close an account that breaches these terms, that puts an Insider or client at risk, or where we are required to by law. Where we close your account without cause, we refund any payment made for work that has not started. Sections that by their nature survive termination — fees already owed, liability, governing law — continue to apply.

12. Changes to these terms

We may update these terms. Where a change materially affects you we will give notice by email at least 90 days before it takes effect. The terms that apply to a booking are the ones in force when you made it.

13. Governing law and disputes

These terms are governed by the law of Hong Kong, and the courts of Hong Kong have exclusive jurisdiction — except that, if you are a consumer, you keep the protection of the mandatory law of your country of residence and may bring proceedings there.

Come to us first: most disputes are resolved faster by email than by anything else. Write to hello@hereici.com and we will respond within two working days.

14. How to reach us

hello@hereici.com. For privacy matters, see our privacy policy.