Privacy Policy

1. Who controls your data

The controller of your personal data is ANJMEN Limited, registered in Hong Kong. Our data protection contact is hello@hereici.com.

2. What we collect

You give us

• Matching details — destination city, arrival date, housing budget, languages, and who is moving with you (partner, children, pets). Where you tell us about accessibility needs, schooling or health requirements, that may be special category data, and we only use it to match and brief your Insider.
• Contact and account details — name, email, phone, and your account credentials.
• Messages and uploads — the information you send in enquiry forms, support messages and documents you choose to upload.
• Payment details — handled by our payment processors, Stripe and Airwallex. We receive confirmation and the last four digits, never your full card number.

We collect automatically

• Usage and device data — pages viewed, approximate location from IP, browser and device type. See our cookie policy.

If you apply to be an Insider

• Identity documents and evidence of your years of residence, for verification; your languages, which the clients you are matched with see; and payout details for paying your share.

3. Why we use it, and our legal basis

• To match you and deliver the service — performance of our contract with you.
• To take payment and pay Insiders their share — performance of contract, and our legal obligations around accounting and anti-money-laundering.
• To verify Insiders and keep clients safe — our legitimate interest in a platform where the people who show up are who they say they are.
• To support you, and to resolve disputes — legitimate interest, and the establishment or defence of legal claims.
• To improve the service — legitimate interest; we use aggregated data wherever it will do.
• To send marketing — your consent, which you can withdraw from any email or by writing to us.
• Special category data (health, accessibility) — your explicit consent, used only to brief your Insider.

4. What your Insider sees

Your Insider is an independent contractor and an independent controller of the data we pass them. They receive only what they need to do the job: your name, your brief (city, budget, dates, family situation, languages), and your messages. They do not receive your payment details. They are contractually required to use it only for your relocation, to keep it confidential, and to delete it when the job is done.

5. Who else we share it with

• Database and file storage — Supabase. Everything you submit through a form on this site is stored there, including your name, email, phone number, city, budget and notes.
• Hosting and infrastructure — Vercel, which serves this site and processes every request to it.
• Transactional email — Resend, used to tell our team that you have been in touch. Your name, email and the details of your enquiry pass through it.
• Payment processing — Stripe and Airwallex, when you pay an invoice. They receive what they need to take the payment: your name, email, the amount and your payment details.
• Identity verification — none. We vet Insiders ourselves, by checking documents they send us and speaking to them. If we bring in a provider we will name it here first.
• Analytics — none. There is no analytics or advertising script on this site. See the cookie policy.
• Authorities — where we are legally required to, and no further.

We do not sell your personal data.

6. International transfers

Insidoor operates in cities worldwide, so matching you with an Insider will often mean transferring your brief to the country you are moving to. Where that country is outside Hong Kong, we put appropriate contractual safeguards in place with the recipient, plus the confidentiality obligations in our Insider agreement.

7. How long we keep it

• Account and relocation records — for the life of your account and two years after your last booking, so we can handle disputes.
• Financial records — seven years, as required by Hong Kong tax law (the Inland Revenue Ordinance).
• Insider verification records — for as long as the Insider is active, plus two years.
• Enquiries that do not become bookings — two years.

8. Your rights

Subject to the law that applies to you, you can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, port it elsewhere, or withdraw consent you previously gave. Write to hello@hereici.com and we will respond within one month.

We will not discriminate against you for exercising these rights. If you are unhappy with our response you can complain to your local supervisory authority — in Hong Kong, that is the Office of the Privacy Commissioner for Personal Data (PCPD).

9. Security

We encrypt data in transit, restrict access to the staff who need it, and hold payment details only through our processor. No system is perfect: if a breach affects your rights we will tell you and the relevant authority within the time the law requires.

10. Children

Insidoor is for adults. We do not knowingly collect data from anyone under 18, other than the details a parent gives us about children moving with them — which we use only to match and to brief the Insider on school searches.

11. Changes to this policy

We will post any update here and change the date at the top. Where a change materially affects you, we will email you before it takes effect.

12. Contact and complaints

hello@hereici.com. General enquiries go to hello@hereici.com.